Tips to help you sell the right parts to your customers
Your main role is making sure your customer has all the parts they need to get their repair completed, then placing and managing their orders.
Checking for mates & relates is not “up-selling”, it’s supporting your customer by making sure they don’t have to come all the way back for a $5 part to complete a large repair. Customers appreciate when you’ve got them covered on everything they need.
There are important related parts for just about any major part your customer orders. You can view potential mates & relates in S-BOM as you're viewing a specific part in the parts list.
Learn many top Mates & Relates parts for each commodity on Parts U:
View the Mates & Relates and parts counter pro-level information for the top 10 most frequently ordered parts:
There is a wealth of helpful information available in Parts Marketing News, such as:
ProTip: Sign up to receive new Parts Marketing News bulletins so you're always have the latest information for your dealership and your customers:
Komatsu owners have chosen to invest in a high-quality machine. Why would they want to compromise their investment by installing a cheaper, low-quality part during maintenance or repairs? Help them protect their investment.
Batteries
Filters
Hydraulics
Lubricants
Reman
Undercarriage
SR Drive System
